Refund policy

REFUND & RETURN POLICY

The Faith Made - operated by Ben Facciani LLC

Effective Date: August 7th, 2026.

This Refund & Return Policy applies to purchases made directly through thefaithmade.com and to purchases made through our seller-fulfilled listing on Amazon. It does not apply to orders fulfilled through Amazon's FBA program, which are governed exclusively by Amazon's own return and refund policies as described in Section 5 below.

1. Two Guarantees - What Applies to Your Order

We offer two distinct guarantees on direct (thefaithmade.com) and seller-fulfilled Amazon orders. Only one Amazon listing carries these guarantees; see Section 5 for the separate FBA listing.

1.1 365-Day Money-Back Guarantee (Unopened Items Only)

We stand behind the quality of our products with a 365-day money-back guarantee. This guarantee applies only where the product is returned unopened, unused, and in its original sealed packaging, and where there is no issue with how the order was fulfilled. This guarantee functions primarily as a confidence assurance for customers who have not yet opened their purchase.

1.2 30-Day Money-Back Guarantee (Any Reason)

Independent of the guarantee above, you may return your product for any reason within 30 days of delivery, whether or not it has been opened, for a full refund of the purchase price. You are responsible for the cost of shipping the item back to our U.S. warehouse.

This guarantee is subject to reasonable-use limits. To qualify for a refund under this section, the returned item must not be damaged, written in, marked, or show excessive use beyond what is reasonably necessary to inspect the product. We reserve the right to refuse a refund, or to limit future purchases, where we determine in good faith that the return program is being abused, including through repeated order-and-return patterns.

2. What Is Excluded


Digital products (the 365-Day Prayer Guide and app subscription content) once accessed or downloaded.

  • Orders fulfilled through our Amazon FBA listing, see Section 5.
  • Subscription charges for The Faith Made Bible App, which follow the separate refund terms in our Subscription Terms.

3. How to Return an Item

  • Contact support@thefaithmade.com to initiate a return under either guarantee described in Section 1.
  • Pack the item securely. For the 365-Day Guarantee, the item must remain unopened and in its original sealed packaging. For the 30-Day Guarantee, the item may be opened but must meet the reasonable-use condition above.
  • Ship the item to our U.S. warehouse at the address provided by our support team. You are responsible for return shipping costs under both guarantees.
  • Refunds are issued to your original payment method within 10 business days of our receiving and inspecting the returned item.

4. Damaged, Defective, or Not-as-Described Items

If your item arrives damaged, defective, or not as described, please contact support@thefaithmade.com within 30 days of delivery with photo evidence of the issue. At our discretion, we will issue a replacement or a full refund. In these cases, we bear the cost of return shipping and may, at our discretion, waive the requirement that you physically return the item.

5. Orders Fulfilled by Amazon (FBA)

We operate a second Amazon listing (ASIN B0HCMKHRHB) that is fulfilled by Amazon under its FBA program. Orders placed through this listing are not eligible for either guarantee described in Section 1. Returns, refunds, and exchanges for FBA orders are handled entirely under Amazon's own return policies, which generally provide for returns within Amazon's standard return window. Please contact Amazon customer service directly for any FBA order.

Our seller-fulfilled Amazon listing (ASIN B0HB3YG4SH) will remain the active listing until our FBA inventory is received and the FBA listing goes live, at which point the seller-fulfilled offer will be discontinued, and future Amazon orders will be fulfilled exclusively through FBA under the terms of this Section 5.

6. Lost or Stolen Packages

Once the shipping carrier confirms delivery, we are not responsible for packages that are lost or stolen from the delivery address. If this happens, please file a claim directly with the carrier. At our sole discretion, we may offer a one-time courtesy replacement.

7. Order Cancellations

Orders may be cancelled at no charge any time before fulfillment begins, which is typically within 12 hours of the order being placed. Once an order has entered fulfillment, it can no longer be cancelled and must instead be handled under the applicable guarantee in Section 1 once delivered.

8. Contact Us

Questions about this policy or a specific order can be directed to support@thefaithmade.com.