Privacy policy

PRIVACY POLICY


The Faith Made - operated by Ben Facciani LLC

Effective Date: August 7th, 2026.

This Privacy Policy describes how Ben Facciani LLC, doing business as The Faith Made ("we," "us," or "our"), collects, uses, shares, and retains personal information in connection with thefaithmade.com, prayerguide.thefaithmade.com, emilyjohnsonblog.com, The Faith Made Bible App, and related services.


1. Information We Collect


  • Name, email address, phone number, billing and shipping address
  • Payment card data, tokenized through our payment processor
  • IP address and device/browser data
  • Account credentials and purchase history
  • Customer support communications


We do not collect precise geolocation, health or biometric data, government identification, or social media login data.


2. How We Collect Information

We collect information directly from you through checkout and order forms, email signup forms, our customer portal (accessed via order number), surveys, and support correspondence. We also collect information automatically through cookies and tracking technologies, described in full in our separate Cookie Policy. We do not purchase personal information from third-party data brokers or list providers, and we do not collect information through social media login or OAuth.


3. How We Use Information

  • Fulfilling and delivering your order
  • Customer support
  • Email marketing
  • Targeted and retargeted advertising
  • Analytics and site optimization
  • Fraud prevention and chargeback response
  • Legal compliance


We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects. Our advertising partners perform interest-based ad targeting using cookie and pixel data as described in our Cookie Policy.


4. Third Parties We Work With


4.1 Platform and Commerce

  • Shopify: storefront platform, order processing, and customer accounts
  • Whop: subscription billing (4-week billing cycle)
  • GemPages, Kaching Bundles, Loop Subscriptions, Sky Pilot, Trybe UGC, Brandwise AI, LDT Digital Downloads, and our first-party Faithmade Support and Prayer Guide Access apps


4.2 Marketing and Analytics

  • Klaviyo: email marketing and onsite tracking
  • Meta, Google (Tag Manager), Microsoft Clarity, and Taboola: advertising and analytics; see our Cookie Policy for the specific tags in use
  • GoAffPro: affiliate program management
  • Omni OS (Enrich Pixel): attribution and pixel enrichment
  • Leakproof: SMS cart recovery, which involves device-identification technology


4.3 Fulfillment and Logistics

  • Acutrack, Inc. (Livermore, California, with a secondary facility in Bethlehem, Pennsylvania): book printing and order fulfillment for our U.S. warehouse operations
  • UniUni, UPS, and USPS: shipping carriers
  • 17TRACK: shipment tracking
  • Amazon - marketplace fulfillment for our FBA listing; Apple: app distribution


4.4 Infrastructure

  • Cloudflare - hosting for e-book and audiobook access
  • Lasso - post-purchase upsell offers
  • Sentry - error logging


5. International Data Transfers

As a matter of historical practice, a fulfillment agent based in China, together with its ERP system, previously had access to customer names and shipping addresses in connection with order fulfillment. That relationship is being wound down as of July 2026, and fulfillment is transitioning entirely to Acutrack, Inc. in the United States. Aside from this historical arrangement, we do not deliberately transfer personal information outside the United States; our current vendors are U.S.-based cloud services.


6. Data Retention

We retain order and transaction records for seven years to satisfy tax, warranty, and chargeback-related obligations. Other categories of personal information are retained only as long as reasonably necessary for the purposes described in this Policy, or as required by law.


7. Your California and State Privacy Rights

Depending on your state of residence, you may have rights to access, delete, or correct your personal information, and to opt out of certain uses. No personal information is sold by us for money. Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, our use of advertising pixels to transmit site-visit and event data for cross-context behavioral advertising constitutes "sharing" as that term is defined by California law, and you have the right to opt out of that sharing.


To submit a request to access, delete, or correct your personal information, please email support@thefaithmade.com. Requests are currently handled directly by our support team.


8. Data Security and Incidents

We have not experienced any data breach or unauthorized access incident affecting customer personal information to date.


9. Children's Privacy

Our site and app are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date at the top of this page.


11. Contact Us

Questions about this Privacy Policy, or requests relating to your personal information, can be directed to support@thefaithmade.com.